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Privacy

Muscle Genesis knows that you care how information about you is used and shared and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. If you visit or shop within this website, you are deemed to have accepted the practices described in this privacy policy. Please read them carefully.

What personal information about customers does Muscle Genesis gather?

The information we learn from you helps us personalise and continually improve your shopping experience at Muscle Genesis. Here are the types of information we gather.

Information you give us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features and communication with you.

Automatic information: We receive and store certain types of information whenever you interact with our website. For example, like many websites, we sometimes use "cookies" and we obtain certain types of information when your web browser accesses our website.

Email communications: To help us make emails more productive to improve services and your shopping experience, we sometimes send you newsletters of our products and services, promotions and offers, notifications of changes to our policies and order confirmations. If you do not want to receive emails from us, other than order notifications and receipts, please email us at musclegenesis@musclegenesis.com.au.

What about cookies?

Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to provide features such as storage of items in your shopping cart between visits.

Does Muscle Genesis share the information it receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider without your consent unless it is absolutely necessary in order to complete your transaction and order.

How secure is information about me?

We work to protect the security of your information and as such only enable you to transfer general information about yourself to Muscle Genesis. Important information such as credit card payment details are processed through our online payment solutions and Paypal which are secure. This ensures piece of mind when shopping with Muscle Genesis.

Which information can I access?

Muscle Genesis gives you access to a broad range of information about your account and your interactions with us for the purpose of viewing and, in certain cases, updating that information.

Conditions of use, notices and revisions

If you choose to visit Muscle Genesis, your visit and any dispute over privacy is subject to this notice and our terms and conditions, including limitations on damages, arbitration of disputes and application of the law of the state of Victoria. If you have any concern about privacy of your personal information as used and collected within our website, please send us a detailed description by emailing us at musclegenesis@musclegenesis.com.au.

Our business changes constantly and our privacy policy and the terms and conditions will also change. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information you give us

You provide most information when you search, buy, order, post reviews or engage in other methods of communication via our website or email Muscle Genesis. As a result of those actions, you might supply us with such information as your name, address and phone numbers.

Automatic information

For security purposes, Muscle Genesis sometimes collects and analyses the Internet protocol (IP) address used to connect your computer to the internet and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account or makes purchases under your name.

Questions

Questions regarding our privacy policy, terms and conditions or other policy related material can be directed to our team by emailing us at musclegenesis@musclegenesis.com.au.

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