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Delivery & Returns

Delivery Policy

As supplement consumers ourselves we understand that delays with getting your supplements can be frustrating and can interfere with achieving goals. So we at Muscle Genesis are committed to ensuring that you receive your order as soon as possible. This means every order we receive before 11am on a weekday will be despatched the very same day if the products ordered are in stock.

What’s more, we make sure you are aware of what is happening with your order at all times - from the time your order is placed to it being despatched by Muscle Genesis. So after you place an order with Muscle Genesis you will receive an email from us with the details of your order as well as confirmation that we are processing your order. This will be followed with an email letting you know when your order has been despatched as well as when you can expect to receive it.  If there are any issues with your order we will make sure we get in contact with you to let you know.

All orders placed with Muscle Genesis will incur a flat delivery and handling fee of $9.  All orders placed before 12 noon Monday to Friday will be processed on the same business day. Products are either delivered using a courier company or Australia Post depending on which is the quickest and the most cost effective.

To ensure that you receive your goods a signature on receipt is usually required so it is important that somebody is available at the nominated delivery address you provide to sign for each delivery. However, if no one is present and an attempted delivery is made by a courier, the courier will leave a contact card which will allow you to organise another delivery time with the courier.  If an attempted delivery is made by Australia Post, the driver will leave a contact card with details on where your Muscle Genesis order can be collected from your nearest Australia Post outlet.

If you would like for deliveries to be left at the nominated delivery address without a signature, simply place this information as a note during the ordering process with specific instructions on where you would like your order to be placed. Please note that Muscle Genesis cannot assume responsibility for any such orders. 

If you require your order delivered on a specific date, please place this information as a note during the ordering process.  It is also important that you place your order well in advance in these circumstances. Muscle Genesis will communicate your delivery request to the courier company however it is possible that there may be times that your request cannot be fulfilled. 

Please note that couriers and Australia Post only deliver Monday to Friday between 9am and 5pm and do not deliver on weekends or public holidays.

Returns Policy

It is important to the Muscle Genesis team that you are happy with the products purchased from our store.  So we make every effort to accept all returns.

Our policy is that refunds or exchanges are not available unless the product you receive is faulty or damaged in transit.  However, we understand that there are exceptional circumstances and we will consider these on a case by case basis (like for example, when an incorrect size in a particular accessory is purchased or where you have even simply changed your mind). 

However, before any products are returned to Muscle Genesis, you must first contact Muscle Genesis in writing with the following information.

- Your name.

- Your order number.

- Daytime phone number.

- Email address.

- A detailed explanation as to why the goods are being returned.

All refund requests, whatever the circumstances might be, must be received in writing by Muscle Genesis within 24 hours of receiving the order and with the above information. We will then review and assess your refund request and advise you of the outcome. If we accept that the products can be returned, we will inform you about the procedure for sending the products back to us.

Muscle Genesis will take no responsibility for goods that are sent back by the customer, including where they are lost or stolen before arriving. This is for all returns. This means that all goods returned are your responsibility until they reach our mailing address so please make sure the products are packed properly and cannot get damaged during transit.  All returns must be in original condition and packaging, with all accessories and received within 14 business days of purchase.

Costs relating to sending any products back to Muscle Genesis are at your expense. The purchase price of the returned products that are accepted by Muscle Genesis will then be refunded or credited towards your next order.  For the avoidance of doubt, this excludes a refund on the delivery cost associated with your order unless it is established that the reason for you returning the product back to us is because it is faulty or damaged when you received it. 

Also, Muscle Genesis will cover the cost of having the products sent back to us but only where it is established that the products were faulty or damaged in transit when you received the products.

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